Frequently Asked Questions (FAQ)

Find answers to commonly asked courses and support questions.

General Questions

You can contact an Account Executive at (65) 6822 8282 OR email to info@itel.com.sg and our Account Executive will contact you shortly.

Yes! If you need to take a course that is not on our schedule or not available at the right time, we will work with you to find the best solution. Contact us at (65) 6822 8282 or info@itel.com.sg to discuss available options.

We accept NETS, Cheque, Cashier’s Order, Bank Transfer and Credit Cards. For corporate payments, we also accept Microsoft Software Assurance Training Vouchers (SATV) or Cisco Learning Credits.

Your credit card will be charged once your order has been confirmed.

Registration and Cancellation Policy

Written notice of course rescheduling has to be given 7 working days before course commencement. A fee of S$100 (technical courses) or S$50 (application courses) will be imposed for “Late Withdrawal” or “No Show”.

Attending classes again are chargeable at S$50 per day should the participant need to sit into another scheduled class in order to achieve at least 75% attendance to qualify for the Certificate of Achievement, unless otherwise stated.

A medical certificate is required as proof of absence from course is due to medical reasons.

Participants must settle the payment for “Late Withdrawal” or “No Show” before enrolling into the next available class.

The Candidate will need to adhere to all schedules and enrollment for ITEL Learning Systems certification package in accordance to the intake date and batch. No replacement will be given for any missed scheduled classes, unless with the consent from the Management of ITEL Learning Systems. Submission for a written request detailing valid reasons is required.

Cancellation more than 30 business days prior; no charge to Lessee;
Cancellation within 30 to 14 business days prior: 50% charge;
Cancellation within 14 business days prior: 100% charge

No change is allowed in the course schedules once enrolled. Charges arising from change in the course schedule will be borne fully by the client.

No change is allowed in the course schedules once enrolled. Charges arising from change in the course schedule will be borne fully by the client.

No change is allowed in the course schedules once enrolled. Charges arising from change in the course schedule will be borne fully by the client.

No change is allowed in the course schedules once enrolled. Charges arising from change in the course schedule will be borne fully by the client.

If class is paid for using Microsoft Software Assurance Training Vouchers (SATVs), 14 business days’ notice is required to reschedule without additional fees.
In case of a no-show or cancellation with less than14 business days’ notice, 100% of class price (S$403 per day per student) will be due according to date of original invoice or date of Term Net 30. Any coupons used will not be returned to the coupon pool. If a seat license was used, the client will forfeit those days. For premium classes, multiple coupons will be pulled.

Online Anytime (OLA) keys are activated upon receipt of payment, and are valid for one (1) year. Once a key has been activated, it cannot be cancelled. Keys are valid only for the individual on the invoice, and are non-transferrable. Enrollment begins on date of invoice and ends within twelve (12) months from invoice date.

Failure to notify of student’s intent to cancel will result in the company being charged in-full for the class. If the class was paid for with coupons, they will NOT be returned to the coupon pool.

No refund is allowed in the course schedules once enrolled. Charges arising from change in the course schedule will be borne fully by the client.

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