(SCTP) Higher Certificate in Network Administration - ITEL

(SCTP) Higher Certificate in Network Administration

Networking Infrastructure & Architecture

(SCTP) Higher Certificate in Network Administration

Course Overview

This course is designed to help  trainees with no or little background in ICT to start their career in the IT industry using the latest technology and trend in networking and IT Service Management. On top of that, trainees would be well equipped with problem solving and decision making skills to prepare them to face their daily tasks as Network Administrator.

 

The technical side of this course is based on CompTIA’s curriculum. The Computing Technology Industry Association (CompTIA) is a non-profit trade association, issuing professional certification for the information technology (IT) industry. CompTIA is a vendor neutral certification using independent source of information based on the latest development of technology.

 

Upon the completion of this programme, the learners would be able to perform any of the following job roles:

 

  • Help Desk Technician (The average salary is $3,043 per month in Singapore, based on 11 salaries reported as of 16 July 2023 from sg.indeed.com).
  • Network Administrator (The average salary is $5,417 per month in Singapore, based on 175 salaries reported as of 5 August 2023 from sg.indeed.com).

Learning Objectives

After completing this course, the learners will be able to:

  • Evaluate the effectiveness of the selected solution to the problem.
  • Review the impact of the decisions made and provide the recommended improvement measures.
  • Apply IT Service Management based on the organisation’s guidelines.
  • Install, configure, and troubleshoot PC system unit components and peripheral devices.
  • Manage, configure, and troubleshoot network infrastructure.

Who Should Attend?

  • Singapore Citizen or Singapore Permanent Resident.
  • Minimum 21 years old.
  • Note that (SCTP) Higher Certificate in Network Administration course is not applicable for Company-sponsored.

Course Prerequisite

The entry requirements for this course as follow:

  • Age: Minimum 21 years old.
  • Academic: Minimum Grade 5 in any 3 subjects of GCE N Levels or equivalent.
  • Language: Workplace Literacy and Numeracy Level 4 (WPLN: Speaking, Writing, Listening, Reading, and Numeracy at ESS level 4 or equivalent to Lower Secondary Level for English and Mathematics).

Learning Modules

Effective Problem Solving for Operations Level (Classroom and Asynchronous E-learning)

Adult Educators:

  • William Loh Chwee Heng
  • Florinda Tay

Learning Method: ILT & e-learning

Total Duration: 8hrs (6hrs Training +0.5hrs e-learning + 1.5hrs Assessment)

Assessment Mode: 

1. Learning Assessment Journal
2. Written Assessment

Course Reference Number: TGS-2024046128

Adult Educators:

  • William Loh Chwee Heng
  • Florinda Tay

 

Learning Method: ILT & e-learning

Total Duration: 8hrs (5.75hrs Training +0.75hrs e-learning + 1.5hrs Assessment)

Assessment Mode: 

1. Learning Assessment Journal
2. Written Assessment

Course Reference Number: TGS-2024046125

Adult Educators:

  • Ronald Kevin Shiflet
  • Ramanujaraja Sekar

Learning Method: ILT 

Total Duration: 24hrs (21.5hrs Training + 2.5hrs Assessment)

Assessment Mode: 

1. Written Assessment
2. Oral Interview

See Details

Adult Educators:

  • Zakaria Mohd
  • Jayrus Almiranez Pasamba
  • Elly Wati
 

Learning Method: ILT

Duration: 40hrs (36hrs Training + 4hrs Assessment)

Assessment Mode: 

1. Practical Performance
2. Written Assessment

See Details

Adult Educators:

  • Elly Wati

Learning Method: ILT

Duration: 40hrs (36hrs Training + 4hrs Assessment)

Assessment Mode: 

1. Practical Performance
2. Written Assessment

See Details

Course Fee (inclusive of 9% GST)

Individual
Criteria Price inclusive of GST

Full Course Fee

$8,512.90

Singapore Citizens and Singapore Permanent Residents aged 21 – 39 years old (after 70% funding)

$2,553.87

Singapore Citizens aged 40 years and above (after 90% funding)

$991.87

Singapore Citizens eligible for Additional Funding Support (after 95% funding)

$601.37

Additional Funding Support (AFS)

Available Eligible Singapore Citizens that meet at least one of the following eligibility criteria can enjoy subsidies up to 95% of the course fee:

  • Long-term unemployed individuals (unemployed for six months or more)
  • Individuals in need of financial assistance – ComCare Short-to- Medium Term Assistance (SMTA) recipients or workfare Income Supplement (WIS) recipients
  • Persons with Disabilities

SkilsFuture Credit

SSG-funded courses are eligible for SkillsFuture Credit. Singaporeans over the age of 25 can use their Skillsfuture credit to register in courses.

Post-Secondary Education Account (PSEA)

All Singaporeans aged under 31 are eligible to use their PSEA account for the following course.

Course Dates (Weekdays)

Course Period: 1 Dec 2025 – 3 Feb 2026
Time: 9am – 6pm

Module Title Dates

1 – 5 Dec 2025 (Mon – Fri) (Classroom)

8 – 10 Dec 2025 (Mon – Wed) (Classroom)

5 – 9 Jan 2026 (Mon – Fri) (Classroom)

Effective Problem Solving for Operations Level (Classroom and Asynchronous E-learning)

26 Jan – 2 Feb 2026 (Asynchronous E-learning)


2 Feb 2026 (Mon) (Classroom: 9am-5.30pm)

Effective Decision Making for Operations Level (Classroom and Asynchronous E-learning)

27 Jan – 3 Feb 2026 (Asynchronous E-learning)


3 Feb 2026 (Tue) (Classroom: 9am-5.30pm)

Course Period: 8 Dec 2025 – 27 Mar 2026
Time: 9am – 6pm

Module Title Dates

8 – 10 Dec 2025 (Mon – Wed) (Classroom)

Effective Problem Solving for Operations Level (Classroom and Asynchronous E-learning)

26 Jan – 2 Feb 2026 (Asynchronous E-learning)

2 Feb 2026 (Classroom: 9am-5.30pm)

Effective Decision Making for Operations Level (Classroom and Asynchronous E-learning)

27 Jan – 3 Feb 2026 (Asynchronous E-learning)

3 Feb 2026 (Tue) (Classroom: 9am-5.30pm)

2 – 6 Mar 2026 (Mon – Fri) (Classroom)

23 – 27 Mar 2026 (Mon – Fri) (Classroom)

Course Dates (Part-Time)

Course Period: 14 Feb 2026 – 11 Jul 2026
Time Period:
Tuesday & Thursday Evening, 7pm – 10.45pm
Saturday: 9am – 6pm

Module Title Dates

14 Feb 2026 (Sat) (Classroom)


21 Feb 2026 (Sat) (Classroom)


28 Feb 2026 (Sat) (Classroom)

7 Apr 2026 (Tue) (Classroom)


9 Apr 2026 (Thu) (Classroom)


11 Apr 2026 (Sat) (Classroom)


16 Apr 2026 (Thu) (Classroom)


18 Apr 2026 (Sat) (Classroom)


21 Apr 2026 (Tue) (Classroom)


23 Apr 2026 (Thu) (Classroom)


25 Apr 2026 (Sat) (Classroom)

12 May 2026 (Tue) (Classroom)


14 May 2026 (Thu) (Classroom)


16 May 2026 (Sat) (Classroom)


19 May 2026 (Tue) (Classroom)


21 May 2026 (Thu) (Classroom)


23 May 2026 (Sat) (Classroom)


26 May 2026 (Tue) (Classroom)


30 May 2026 (Sat) (Classroom)

Effective Problem Solving for Operations Level (Classroom and Asynchronous E-learning)

30 June – 7 July 26 (Asynchronous E-learning)


7 July 2026 (Tue) (Evening Classroom)


9 July 2026 (Thu) (Evening Classroom)

Effective Decision Making for Operations Level (Classroom and Asynchronous E-learning)

4 – 11 July 26 (Asynchronous E-learning)


11 July 2026 (Sat) (Classroom: 9am-5.30pm)

SSG Funding Requirements

All Trainees must take note of the following:

 

  1. Must attend at least 75% of the course before being eligible to take the assessments.
  2. Dynamic QR Code Attendance Taking:
    a. Scan the QR Code that will be displayed by the Trainer on each session. Use your SingPass App to scan and submit your attendance. If you fail to do so, you will be deemed absent from that session.
    b. The QR Code is only accessible on:
    – Morning Session: between 9.00 am to 1.00 pm.
    – Afternoon Session: between 2.00 pm to 6.00 pm.
    Please take the attendance one at a time as the system can only register you one by one.
  3. Sign daily on the Attendance Sheet as a backup if any technical glitch happens.
  4. Submit Course Evaluation by the end of each module to help us improve the course and your future learning experience with us.

Certification

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion by ITEL.

Course Code: TGS-2024044814

Note: All certificate images are for illustrative purposes only and may be subject to change at the discretion of ITEL.

e-Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Upon meeting attendance requirements and passing the assessment(s), participants will receive an e-Statement of Attainment (SOA) from SkillsFuture Singapore (SSG).

External Certification Exam

The participant will be able to attempt the to EC-Council’s CCISO exam after attending this course. Upon passing the exam, the participant will receive EC-Council’s CCISO certification.

FAQs

What is the SkillsFuture Career Transition Programme (SCTP)?

The SkillsFuture Career Transition Programme (SCTP) is a train-and-place programme to support mid-career individuals seeking  a career switch. This programme enables them to acquire industry-relevant skills and hence improve their employability and pivot to IT job roles.

Singapore Citizens or Permanent Residents aged 21 and above who are actively looking to transition to a new job role or sector. Both employed and unemployed individuals can apply, provided they can meet training commitments and are committed to seeking employment upon completion.

Prior knowledge is not compulsory. However, applicants will undergo a profiling interview to assess their suitability.

The funding is provided in tiers:

 

  • Baseline Funding: All eligible Singapore Citizens and Permanent Residents receive up to 70% of the course fees.
  • Mid-Career Enhanced Subsidy: Singapore Citizens aged 40 and above will receive enhanced funding of up to 90%.
  • Additional Funding Support: Singapore Citizens who are jobseekers with greater needs (such as long-term unemployed individuals, ComCare SMTA recipients, or Persons with Disabilities) may be eligible for additional course fee funding support.

Yes, you can use your SkillsFuture Credit and the additional Mid-Career Support Credit to offset the nett course fees.

SSG course fee funding is conditional upon successful completion. To be eligible for the subsidy, all trainees must meet the minimum attendance requirement (typically 75%) and be assessed as “Competent” on all assessments. If trainees do not meet these requirements, ITEL will not be able to claim the subsidy from SSG. In this event, trainees will become liable for the full, unsubsidized course fee and may be asked to return the course fee subsidy that trainees have received, including any additional course fee funding support.

Our SCTP Programme range from 3 to 6 months depending on whether they are full-time or part-time:

 

  • Full Time: Typically conducted on weekdays 9am to 6pm.
  • Part Time: Usually scheduled on weekday evenings (7pm to 10.45pm) and /or weekend (9am to 6pm) on Saturday.

Course transfers are generally not allowed. Applicants should carefully select a course that aligns with their career goals before applying.

Yes, you may request a deferment (referred to as a “postponement of commencement date”). Your request must be made in writing and received at least two weeks before the course commencement date. Please note that all requests are subject to management approval, and you are limited to one change request per registration.

Yes, applicants may appeal by providing additional supporting documents for trainees profiling status. However, admission is subject to meeting course prerequisites and availability. Furthermore, no appeals will be considered if the SSG Funding Eligibility criteria are not met.

Yes, trainees must meet the minimum attendance requirements (typically 75% for most courses), to remain eligible for funding.

As part of the requirement for SkillsFuture Singapore, trainees are required to attain a minimum of 75% attendance and  pass the associated assessment for every module in order to be eligible for programme funding and to be awarded the certificate issued by ITEL.

In the event that a trainee fails an assessment, only 1 retake is allowed and this is chargeable.

Trainees who are unable to meet the attendance and assessment requirements, or exit the programme without a valid reason, may be asked to return the programme funding that they have received, including any additional course fee funding support.

To withdraw from the process, you must submit a written “notice of withdrawal.” Please note that withdrawals are NOT permitted once you have received a written confirmation. If you withdraw before receiving written confirmation, refunds will be processed based on the time period between the written confirmation and the commencement date of the first course.

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(SCTP) Higher Certificate in Network Administration
Classroom & Asynchronous E-learning

120 hours

From S$991.87 (After Eligible SSG Subsidies) 

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