ITIL® Foundation Certificate in Service Management (SF) - ITEL

ITIL® Foundation Certificate in Service Management (SF)

IT Business Management & Strategy

This module is part of  (SCTP) Higher Certificate in Network Administration and (SCTP) Advanced Certificate in Cyber Security

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ITIL® Foundation Certificate in Service Management (SF)

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Course Overview

ITIL® is the leading IT Service Management (ITSM) framework in the world. This course provides learners with an understanding of the ITIL® 4 Service Management framework and how it has evolved to incorporate modern technologies and ways of working. The content serves as a reference guide for practitioners in their work, further studies, and professional development. It also helps learners prepare for the ITIL® 4 Foundation Exam.

Learning Outcomes
Course Prerequisite
Who Should Attend?
Course Outline
Course Fee

Learning Outcomes

Who Should Attend?

This course will significantly benefit IT Managers, IT staff, Process Owners, Application Managers, Project Managers, Business Managers, and anyone who is directly involved in developing, designing, managing, and delivering IT services.

Course Prerequisite

Participants who wish to take up ITIL® Foundation Certificate in Service Management (SF) are recommended to have at least 1 year of technical experience and working as support in IT Service Management. It is recommended for the participants to have the following skills and knowledge:

  1. Broad knowledge on the computer network
  2. Broad knowledge on server hardware and software
  3. Experience with Operations and user support
  4. Knowledge of IT Service best practices
  5. Evaluate information using IT to forecast for planning or research purposes.

Potential Roles

Course Outline

Lesson 1: Course Introduction

    • Course Organization

    • Course Resources

    • ITIL Foundation: “Set the Stage”

Lesson 2: Digital Transformation

    • Digital Transformation Basics

    • Digital Transformation and Service Management

Lesson 3: Key Concepts and Principles

    • Creating Value with Services

    • Products and Services

    • Service Relationships

Lesson 4: Service Value

    • ITIL Guiding Principles

    • Four Dimensions of Service Management

    • ITIL Service Value System

    • ITIL Service Value Chain Activities

Lesson 5: ITIL® Service Value Chain and Practices

    • SVC Plan Practices

    • SVC Improve Practices

    • SVC Engage Practices

    • SVC Design and Transition Practices

    • SVC Obtain/Build Practices

    • SVC Deliver and Support Practices

Lesson 6: Course Summary

    • Key Concepts and Principles

    • ITIL Service Value

    • ITIL Service Value Chain and Practices

ITIL® Foundation Exam $650 (Without GST)

Course Fee (inclusive of 9% GST)

Individual
Criteria Price inclusive of GST

Full Course Fee

$1.471,50

Singapore Citizens and Singapore Permanent Residents aged 21 – 39 years old (after 50% funding)

$796.50

Singapore Citizens aged 40 years and above (after 70% funding)

$526.50

Additional Funding Support (AFS)

Available Eligible Singapore Citizens that meet at least one of the following eligibility criteria can enjoy subsidies up to 95% of the course fee:

  • Long-term unemployed individuals (unemployed for six months or more)
  • Individuals in need of financial assistance – ComCare Short-to- Medium Term Assistance (SMTA) recipients or workfare Income Supplement (WIS) recipients
  • Persons with Disabilities

SkilsFuture Credit

SSG-funded courses are eligible for SkillsFuture Credit. Singaporeans over the age of 25 can use their Skillsfuture credit to register in courses.

Post-Secondary Education Account (PSEA)

All Singaporeans aged under 31 are eligible to use their PSEA account for the following course.

Course Fee (inclusive of 9% GST)

Individual
Criteria Price inclusive of GST

Full Course Fee

$1,471.50

Singapore Citizens (SCs) and Permanent Residents (PRs)
Funding Up to 50% of course fees

$441.45

SCs aged ≥ 40 years old ( SkillsFuture Mid-career Enhanced Subsidy )
Funding Up to 70% of course fees

$171.45
Criteria Price inclusive of GST

Full Course Fee

$1,471.50

Singapore Citizens (SCs) and Permanent Residents (PRs)
Funding Up to 50% of course fees

$441.45

SCs aged ≥ 40 years old ( SkillsFuture Mid-career Enhanced Subsidy )
Funding Up to 70% of course fees

$171.45
Criteria Price inclusive of GST

Full Course Fee

$1,471.50

Singapore Citizens (SCs) and Permanent Residents (PRs)
Funding Up to 50% of course fees

$171.45

SCs aged ≥ 40 years old ( SkillsFuture Mid-career Enhanced Subsidy )
Funding Up to 70% of course fees

$171.45

SkilsFuture Credit

SSG-funded courses are eligible for SkillsFuture Credit. Singaporeans over the age of 25 can use their Skillsfuture credit to register in courses.

Post-Secondary Education Account (PSEA)

All Singaporeans aged under 31 are eligible to use their PSEA account for the following course.

Course Dates

Course Dates Mode of Delivery Duration

9–11 Feb 2026
Instructor-Led Training (ILT)
3 Days

11–13 Feb 2026
Instructor-Led Training (ILT)
3 Days

14, 21, 28 Feb 2026
Instructor-Led Training (ILT)
3 Days

23–25 Feb 2026
Instructor-Led Training (ILT)
3 Days

9–11 Mar 2026
Instructor-Led Training (ILT)
3 Days

30 Mar – 1 Apr 2026
Instructor-Led Training (ILT)
3 Days

11, 18, 25 Apr 2026
Instructor-Led Training (ILT)
3 Days

27–29 Apr 2026
Instructor-Led Training (ILT)
3 Days

11–13 May 2026
Instructor-Led Training (ILT)
3 Days

3–5 Jun 2026
Instructor-Led Training (ILT)
3 Days

13, 20, 27 Jun 2026
Instructor-Led Training (ILT)
3 Days

15, 22, 29 Aug 2026
Instructor-Led Training (ILT)
3 Days

17–19 Aug 2026
Instructor-Led Training (ILT)
3 Days

3, 10, 17 Oct 2026
Instructor-Led Training (ILT)
3 Days

19–21 Oct 2026
Instructor-Led Training (ILT)
3 Days

5, 12, 19 Dec 2026
Instructor-Led Training (ILT)
3 Days

21–23 Dec 2026
Instructor-Led Training (ILT)
3 Days

Course Dates[x]

Course Dates Mode of Delivery Duration

2026
Online Live Learning (OLL)
3 Days

2026
Online Live Learning (OLL)
3 Days

2026
Online Live Learning (OLL)
3 Days

SSG Funding Requirements

All Trainees must take note of the following:

 

  1. Must attend at least 75% of the course before being eligible to take the assessments.
  2. Dynamic QR Code Attendance Taking:
    a. Scan the QR Code that will be displayed by the Trainer on each session. Use your SingPass App to scan and submit your attendance. If you fail to do so, you will be deemed absent from that session.
    b. The QR Code is only accessible on:
    – Morning Session: between 9.00 am to 1.00 pm.
    – Afternoon Session: between 2.00 pm to 6.00 pm.
    Please take the attendance one at a time as the system can only register you one by one.
  3. Sign daily on the Attendance Sheet as a backup if any technical glitch happens.
  4. Submit Course Evaluation by the end of each module to help us improve the course and your future learning experience with us.

Certification

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion by ITEL

Course Code: TGS-2023035644

Note: All certificate images are for illustrative purposes only and may be subject to change at the discretion of ITEL.

e-Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Upon meeting attendance requirements and passing the assessment(s), participants will receive an e-Statement of Attainment (SOA) from SkillsFuture Singapore (SSG).

External Certification Exam[x]

The participant will be able to attempt the ..

FAQs[x]

1

Learner's Testimonials [x]

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Early registrations are encouraged.  

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Related Courses

(SCTP) Higher Certificate in Network Administration

(SCTP) Advanced Certificate in Cyber Security

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ITIL® Foundation Certificate in Service Management (SF)

Instructor-Ied Training (ILT)

3 Days

From S$441.45 (After Eligible SSG Subsidies)

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