ITIL® Foundation Certificate in Service Management (SF)
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Course Code:
TGS-2023021365
Duration:
3 Days
Delivery Mode:
Classroom
Start Date:
09-09-24
End Date:
11-09-24
Fees:
$1471.50

(Before Funding)

ITIL® is the leading IT Service Management (ITSM) framework in the world. This course provides learners with an understanding of the ITIL® 4 Service Management framework and how it has evolved to incorporate modern technologies and ways of working. The content serves as a reference guide for practitioners in their work, further studies, and professional development. It also helps learners prepare for the ITIL® 4 Foundation Exam.

Course Outline

Lesson 1: Course Introduction

  • Course Organization
  • Course Resources
  • ITIL Foundation: “Set the Stage”
Lesson 2: Digital Transformation

  • Digital Transformation Basics
  • Digital Transformation and Service Management
Lesson 3: Key Concepts and Principles

  • Creating Value with Services
  • Products and Services
  • Service Relationships
Lesson 4: Service Value

  • ITIL Guiding Principles
  • Four Dimensions of Service Management
  • ITIL Service Value System
  • ITIL Service Value Chain Activities
Lesson 5: ITIL® Service Value Chain and Practices

  • SVC Plan Practices
  • SVC Improve Practices
  • SVC Engage Practices
  • SVC Design and Transition Practices
  • SVC Obtain/Build Practices
  • SVC Deliver and Support Practices
Lesson 6: Course Summary

  • Key Concepts and Principles
  • ITIL Service Value
  • ITIL Service Value Chain and Practices

Exam Fee (Without GST)

ITIL® Foundation Exam $650

Course Fee (inclusive of 9% GST)

Criteria Individual Company Sponsored (Non-SME) Company Sponsored (SME)
Full Course Fee
$1471.50
SG Citizens aged 21 – 39 years old / PRs above 21 years old
$441.45
$441.45
$171.45
SG Citizens age 40 years old and above
$171.45
$171.45
$171.45
Course Prerequisite
Participants who wish to take up ITIL® Foundation Certificate in Service Management (SF) are recommended to have at least 1 year of technical experience and working as support in IT Service Management. It is recommended for the participants to have the following skills and knowledge:
  1. Broad knowledge on the computer network
  2. Broad knowledge on server hardware and software
  3. Experience with Operations and user support
  4. Knowledge of IT Service best practices
  5. Evaluate information using IT to forecast for planning or research purposes.
Important Notes
All Trainees must take note of the following:
  1. Must attend at least 75% of the course before being eligible to take the assessments.
  2. Dynamic QR Code Attendance Taking: a. Scan the QR Code that will be displayed by the Trainer on each session. Use your SingPass App to scan and submit your attendance. If you fail to do so, you will be deemed absent from that session. b. The QR Code is only accessible on: • Morning Session: between 9.00 am to 1.00 pm. • Afternoon Session: between 2.00 pm to 6.00 pm. c. Please take the attendance one at a time as the system can only register you one by one.
  3. Sign daily on the Attendance Sheet as a backup if any technical glitch happens.
  4. Submit Course Evaluation by the end of each module to help us improve the course and your future learning experience with us.
The course completion requirements for this course as follow:
  1. Attended at least 75% of the course.
  2. Declared as competent during the assessments.
Who Should Attend?
This course will significantly benefit IT Managers, IT staff, Process Owners, Application Managers, Project Managers, Business Managers, and anyone who is directly involved in developing, designing, managing, and delivering IT services.

Why ITEL?

  • Diverse Range of IT Courses

    We offer a diverse range of IT courses tailored to student needs. Our curriculum covers foundational to advanced topics, ensuring comprehensive learning. We stay updated with industry trends to deliver relevant courses.

  • Skilled & Experienced Instructors

    We are proud to have a team of highly skilled and experienced instructors. Our instructors are industry professionals with in-depth knowledge and expertise across various IT domains.

  • Practical & Hands-on Exercises

    Our courses feature hands-on exercises, projects, and simulations to build practical skills. Students gain confidence by applying knowledge to real-world scenarios.

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ITEL Learning Systems (S) Pte Ltd.
UEN/CPE Registration No.: 200106514H
Validity Period: 24 Apr 2024 to 23 Apr 2026

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