SIAM™ is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI). In this certification, the term SIAM is used. The EXIN SIAM™ Foundation certification tests a candidate’s knowledge and understanding of the terminology and the core principles. The certification covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM. It also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes this certification knows how SIAM delivers business value and is able to contribute to the implementation and use of SIAM in an organization.
Original Course Fee : $1,375
*Launch Offer valid till 31 August 2025
Examination Details
Examination type: Multiple-choice questions
Number of questions: 40
Pass mark: 65% (26/40 questions)
Open book/notes: No
Electronic equipment/aides permitted: No
Time allotted for examination: 60 minutes
Exam Fee : $450
Course Outline
Lesson 1: Introduction to SIAM
- SIAM Fundamentals
- SIAM Layers and Structures
Lesson 2: SIAM Implementation Roadmap
- SIAM Implementation Key Stages
Lesson 3: SIAM Roles and Responsibilities
Lesson 4: SIAM Practices
Lesson 5: Processes to Support SIAM
- Processes in a SIAM Ecosystem
- Objectives and SIAM Considerations of the Main Processes
Lesson 6: SIAM Challenges and Risks
- Challenges, Associated Risks and Potential Mitigations
