If you are ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA A+ course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer (PC) software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems. This course also provides the background knowledge and skills you will require to be a successful A+ technician.
Course Outline
Lesson 1: Supporting Operating Systems
- Identify Common Operating Systems
- Troubleshooting Methodology
- Use Windows Features and Tools
- Manage Files in Windows
- Manage Disks in Windows
- Manage Devices in Windows
Lesson 2: Installing and Configuring PC Components
- Use Appropriate Safety Procedures
- PC Components
- Common Connection Interfaces
- Install Peripheral Devices
Lesson 3: Installing, Configuring, and Troubleshooting Display and Multimedia
Devices
- Install and Configure Display Devices
- Troubleshoot Display Devices
- Install and Configure Multimedia Devices
Lesson 4: Installing, Configuring, and Troubleshooting Storage Devices
- Install System Memory
- Install and Configure Mass Storage Devices
- Install and Configure Removable Storage
- Configure RAID
- Troubleshoot Storage Devices
Lesson 5: Installing, Configuring, and Troubleshooting Internal System Components
- Install and Upgrade CPUs
- Configure and Update BIOS/UEFI
- Install Power Supplies
- Troubleshoot Internal System Components
- Configure a Custom PC
Lesson 6: Installing, Configuring, and Maintaining Operating System
- Configure and Use Linux
- Configure and Use macOS
- Install and Upgrade Operating Systems
- Maintain OSs
Lesson 7: Maintaining and Troubleshooting Microsoft Windows
- Install and Manage Windows Applications
- Manage Windows Performance
- Troubleshoot Windows
Lesson 8: Network Infrastructure Concepts
- Wired Networks
- Network Hardware Devices
- Wireless Networks
- Internet Connection Types
- Network Configuration Concepts
- Network Services
Lesson 9: Configuring and Troubleshooting Networks
- Configure Network Connection Settings
- Install and Configure SOHO Networks
- Configure Remote Access
- Troubleshoot Network Connections
Lesson 10: Managing User, Workstations, and Shared Resources
- Manage Users
- Configure Shared Resources
- Configure Active Directory Accounts and Policies
Lesson 11: Implementing Client Virtualization and Cloud Computing
- Configure Client-Side Virtualization
- Cloud Computing Concepts
Lesson 12: Security Concepts
- Logical Security Concepts
- Threats and Vulnerabilities
- Physical Security Measures
Lesson 13: Securing Workstations Virtualization and Cloud Computing
- Implement Security Best Practices
- Implement Data Protection Policies
- Protect Data During Incident Response
Lesson 14: Troubleshooting Workstation Security Issues
- Detect, Remove, and Prevent Malware
- Troubleshoot Common Workstation Security Issues
Lesson 15: Supporting and Troubleshooting Laptops
- Use Laptop Features
- Install and Configure Laptop Hardware
- Troubleshoot Common Laptop Issues
Lesson 16: Supporting and Troubleshooting Mobile Devices
- Mobile Device Types
- Connect and Configure Mobile Device Accessories
- Configure Mobile Device Network Connectivity
- Support Mobile Apps
- Secure Mobile Devices
- Troubleshoot Mobile Devices Issues
Lesson 17: Installing, Configuring, and Troubleshooting Print Devices
- Maintain Laser Printers
- Maintain Inkjet Printers
- Maintain Impact, Thermal, and 3D Printers
- Install and Configure Printers
- Troubleshoot Print Device Issues
- Install and Configure Imaging Devices
Lesson 18: Implementing Operational Procedures
- Environmental Impacts and Controls
- Create and Maintain Documentation
- Use Basic Change Management Best Practices
- Implement Disaster Prevention and Recovery Methods
- Basic Scripting Concept
- Professionalism and Communication