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Contact
111 Somerset Road,
#13-21,
111 Somerset, Singapore 238164
How to Get to ITEL?
Phone: 6822 8282
Email: enquiry@itel.com.sg
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HomeCoursesEffective Problem Solving for Operations Level (Classroom and Asynchronous E-learning)
SCTP

Effective Problem Solving for Operations Level (Classroom and Asynchronous E-learning)

As technology continues to advance, the role of a network administrator has become increasingly vital to ensure the smooth operation of an organisation’s network infra...

8 hours Face-to-face physical classroom

Course Description

As technology continues to advance, the role of a network administrator has become increasingly vital to ensure the smooth operation of an organisation’s network infrastructure. A network administrator plays a major role in keeping the network running smoothly and ensuring that all users have access to necessary resources. This course will help learners equip themselves with effective problem-solving skills for a network administrator.

Learning Outcomes

Identify root cause of the problem
Develop action plan to solve the problem
Execute action plan to solve problem
Evaluate the selected solution of the problem

Topics

Hands-on session covering practical exercises and instructor-led discussion for this topic.
  • Problem identification quiz
  • Problem solving process
  • Define the problem
  • Clarify the problem
  • Define the goals
  • Identify root cause of the problem

Teaching & Learning Strategies

Asynchronous e-learningInteractive presentationDidactic questionsRole-playCase studiesBrainstormingDiscussions

Mode of Assessment

Written ExamLearning Assessment Journal

Evaluation

Learning Assessment Journal
Practicum75%
Theory
Theory25%

Course fee estimates

Amounts below include 9% GST and follow the current Class Schedule funding rules.

SCTP · Tier 1 rates
CriteriaEstimated payable fee
Full course fee

Before any eligible course-fee funding or payment credits.

$305.20
Singapore Citizens (SCs) and Permanent Residents (PRs), aged 21 and above Funding up to 70% of course fees
$91.56
Singapore Citizens aged 40 and above (SkillsFuture Mid-Career Enhanced Subsidy) Funding up to 90% of course fees
$35.56
AFS
Eligible Singapore Citizens aged 21 to 39 (SCTP Additional Funding Support) Funding up to 95% of course fees

For eligible jobseekers with greater needs, subject to supporting documents and approval.

$21.56
AFS
Eligible Singapore Citizens aged 40 and above (MCES + SCTP Additional Funding Support) Funding up to 95% of course fees

For eligible jobseekers with greater needs, subject to supporting documents and approval.

$21.56

SCTP Additional Funding Support of up to 95% may apply to eligible Singapore Citizens with greater needs, including long-term unemployed individuals, qualifying financial-assistance recipients, and persons with disabilities. Supporting documents and approval are required.

Final eligibility, funding and payment options are confirmed during enrolment.

Course dates

01 Aug 2026 - 08 Aug 2026

12:00 am - 11:59 pm

New - 5

Status: Guaranteed to run13 seats left
Face-to-face physical classroomAvailable
06 Aug 2026 - 13 Aug 2026

12:00 am - 11:59 pm

New - 6

Status: Guaranteed to run6 seats left
Face-to-face physical classroomAvailable
11 Aug 2026 - 18 Aug 2026

12:00 am - 11:59 pm

New - 5

Status: Guaranteed to run1 seats left
Face-to-face physical classroomLimited seats
13 Aug 2026 - 20 Aug 2026

12:00 am - 11:59 pm

New - 6

Status: Guaranteed to run1 seats left
Face-to-face physical classroomLimited seats
27 Aug 2026 - 03 Sept 2026

12:00 am - 11:59 pm

New - 4

Status: Class Full0 seats left
Face-to-face physical classroomFull
05 Sept 2026 - 12 Sept 2026

12:00 am - 11:59 pm

New - 5

Status: Planned1 seats left
Face-to-face physical classroomLimited seats
07 Sept 2026 - 14 Sept 2026

12:00 am - 11:59 pm

New - 6

Status: Planned14 seats left
Face-to-face physical classroomAvailable
05 Oct 2026 - 12 Oct 2026

12:00 am - 11:59 pm

New - 5

Status: Planned12 seats left
Face-to-face physical classroomAvailable
17 Nov 2026 - 26 Nov 2026

12:00 am - 11:59 pm

New - 6

Status: Planned15 seats left
Face-to-face physical classroomAvailable
05 Dec 2026 - 12 Dec 2026

12:00 am - 11:59 pm

New - 2

Status: Planned11 seats left
Face-to-face physical classroomAvailable
14 Dec 2026 - 21 Dec 2026

12:00 am - 11:59 pm

New - 5

Status: Planned19 seats left
Face-to-face physical classroomAvailable
01 Jan 2027

9:00 am - 6:00 pm

TBA1

Status: Planned94 seats left
Face-to-face physical classroomAvailable

Effective Problem Solving for Operations Level (Classroom and Asynchronous E-learning)

Mode: Instructor-led classroom
Duration: 8 hours
Funding: SCTP
From $35.56 (After Eligible SSG Subsidies)

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Effective Problem Solving for Operations Level (Classroom and Asynchronous E-learning)

Face-to-face physical classroom · 8 hours · SCTP