Overview
This five-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators and provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon® 8 infrastructure related issues. This workshop teaches the required skill and competence for troubleshooting VMware Horizon® Connection Server™, VMware Unified Access Gateway™, protocols, connections, and certificates.
Prerequisites
This course also requires knowledge of the following:
- Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
- Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
- Configuring Active Directory services, including DNS, DHCP, and time synchronization
- Restricting user activities by implementing Group Policy objects
- Configuring Windows systems to enable Remote Desktop Connections
- Building an ODBC connection to an SQL Server database
Who Should Attend?
- New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.
- Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions
Course Outline
- Introductions and course logistics
- Course objectives
- Structured approach to troubleshooting configuration and operational problems
- Applying troubleshooting methods
- Documenting the steps to resolving the problem
- Using command-line tools
- Backing-up and restoring VMware Horizon databases
- Only applicable for Horizon 7.x environments
- Describe the components that make up a VMware Horizon desktop
- Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
- Highlight the best practice for optimizing a VMware Horizon desktop
- Troubleshoot common problems with VMware Horizon desktops
- Discuss how instant clones are created
- Discuss what gets logged when an instant clone is created
- Discuss the keywords to look for in the logs when troubleshooting instant clones
- Discuss how to troubleshoot problems with instant clones
- Correctly configure the Windows Client
- Identify the correct log level for gathering logs
- Enable the required SSL configuration level for the environment
- Discuss the key ports on a Horizon Environment
- Discuss protocols used in the Horizon Environment
- Understand the benefit of optimizing Blast
- Become familiar with the optimization features for Blast
- Implement GPO changes for Blast
- Become familiar with the causes for Black Screens
- Discuss how to troubleshoot Black Screen problems
- Identify problems encountered when applying GPOs
- Discuss how to troubleshoot GPO-related problems
- Discuss Horizon Connection Server general troubleshooting techniques
- Identity Horizon Connection Server common issues through logs
- Describe AD LDS replication
- Discuss Horizon Connection Server replication common issues
- Review and Interpret Horizon Connection Server logs
- Compare successful and unsuccessful logs from everyday infrastructure administration tasks
- List and identify common Unified Access Gateway deployment issues
- Monitor the Unified Access Gateway deployment to identify health and issues
- Identify and troubleshoot Unified Access Gateway certificate issues
- Monitor, test, and troubleshoot network problems
- Discuss general Unified Access Gateway troubleshooting processes
- Discuss BLAST Codecs and Encoder Switch settings.
- Describe how to verify BLAST configuration using logs and settings
- List general BLAST optimization recommendations
- Summarize BLAST tuning recommendations that apply to WAN connections
- Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
- Describe recommended tuning options to increase display protocol quality for all use cases and applications.
- Explain Horizon connections
- Describe the role of Primary and Secondary protocols in Horizon connections
- Describe HTML client access connections
- Describe Horizon connections load balancing
- Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
- Identify troubleshooting steps for failing Horizon load balancer connections
- List troubleshooting steps for Horizon connections
- List Horizon certificate functions
- Describe Horizon certificates scenarios.
- Discuss potential challenges related to certificates in Horizon
- Describe the troubleshooting approach to Horizon certificate issues
- Leverage Horizon infrastructure troubleshooting steps to resolve issue
