Course Fee (WITH GST)
Full Course Fees: $1,485
Self-Sponsored
SG Citizen/PR aged ≥ 21 years: $437.40
SG Citizen aged ≥ 40 years: $167.40
Co-Sponsored (SME)
SG Citizen/PR aged ≥ 21 years: $167.40
SG Citizen aged ≥ 40 years: $167.40
Co-Sponsored (MNC)
SG Citizen/PR aged ≥ 21 years: $437.40
SG Citizen aged ≥ 40 years: $167.40
Exam Fee (Without GST)
Optional: ITIL® Foundation Exam $650
Overview
Course reference number: TGS-2023021365
ITIL® is the leading IT Service Management (ITSM) framework in the world. This course provides the learners with an understanding of the ITIL® 4 Service Management framework and how it has evolved to adopt modern technologies and ways of working. The content of this course helps as a reference guide for the practitioners in their work, further studies, and professional development. This course also helps the learners in preparing themselves for ITIL® 4 Foundation Exam.
Prerequisites
Participants who wish to take up ITIL® Foundation Certificate in Service Management (SF) are recommended to have at least 1 year of technical experience and working as support in IT Service Management. It is recommended for the participants to have the following skills and knowledge:
- Broad knowledge on the computer network
- Broad knowledge on server hardware and software
- Experience with Operations and user support
- Knowledge of IT Service best practices
- Evaluate information using IT to forecast for planning or research purposes.
Who Should Attend?
This course will significantly benefit IT Managers, IT staff, Process Owners, Application Managers, Project Managers, Business Managers, and anyone who is directly involved in developing, designing, managing, and delivering IT services.
Course Outline
- Course Organization
- Course Resources
- ITIL Foundation, “Set the Stage”
- Digital Transformation Basics
- Digital Transformation & Service Management
- Creating Value with Services
- Products & Services
- Service Relationships
- ITIL Guiding Principles
- Four Dimensions of Service Management
- ITIL Service Value System
- ITIL Service Value Chain Activities
- SVC Plan Practices
- SVC Improve Practices
- SVC Engage Practices
- SVC Design & Transition Practices
- SVC Obtain/Build Practices
- SVC Deliver & Support Practices
- Key Concepts & Principles
- ITIL Service Value
- ITIL Service Value Chain & Practices
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
