ITIL® 4 Specialist – Managing Professional Transition (MPT)

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ITIL® 4 Specialist - Managing Professional Transition (MPT)

The ITIL® 4 Managing Professional Transition module is designed to allow ITIL® Experts or ITIL® v3 candidates who have already invested to easily transition across to ITIL® 4.
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Overview

The ITIL® 4 Managing Professional Transition module is designed to allow ITIL® Experts or ITIL® v3 candidates who have already invested to easily transition across to ITIL® 4. They can gain the designation of ITIL® 4 Managing Professional via one course and one exam. The associated certification exam voucher is included with this course.

Prerequisites

ITIL® 4 Foundation

To be eligible to take this course and exam candidates should hold:

  • ITIL® Expert (v3) certificate or
  • A minimum of 17 credits from the Foundation & Intermediate/Practitioner modules or
  • ITIL®4 Foundation and 15 credits from the ITIL® V3 credit scheme

Who Should Attend?

Existing ITIL® Expert qualification holders, and those who have 17 Credits with the ITIL® credit scheme, wishing to develop their knowledge and application.

Course Outline

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Know how to realize and validate service value
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of GRC and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning, and improvement

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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