Overview
This 5-day instructor-led course teaches how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015. This course will provide you with the knowledge and skills to configure and manage Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice. This course will also provide procedures, guidelines, best practices, and other important considerations that will help you implement, optimize, and troubleshoot Skype for Business Online and Skype for Business Server 2015 voice solutions.
Prerequisites
Participants who wish to take up this course should meet the following requirements:
- Experience with Skype of Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios.
- Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery.
- Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)).
- Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
- Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.
- Knowledge of the following technologies: Windows, Windows Server and Hyper-V, QoS, TCP/IP, network load balancing, PowerShell, understanding of Session Initiation Protocol (SIP) (basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects, and common private branch exchange (PBX) deployment architectures.
Who Should Attend?
This course is intended for IT consultants and telecommunication professionals who design, plan, deploy, and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions. It is also intended for support staff in charge of maintaining UC solutions. The students should be familair with Skype for Business Server 2015 or Lync Server 2013 technologies and the telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
Course Outline
- Voice Overview
- Designing Voice Workloads
- Skype for Business Ecosystem
- SIP Basics and Routing
- Network Planning and Assessment
- Skype for Business Features and Functionality
- Plan your Cloud PBX Solution
- Split Domain Overview
- Split Domain Requirements
- Split Domain Deployments
- User Provisions and Migration
- Troubleshooting Split Domain Related Issues
- Cloud PBX with PSTN Calling Features
- PSTN Conferencing and Meeting Features
- Skype for Business Server 2015 Dial-in Conferencing
- Designing Enterprise Voice
- Configuring Enterprise Voice
- Voice Routing
- Assigning Phone Numbers
- Client Configuration
- Unified Messaging
- Connecting to the PSTN
- Connecting to the Existing PBX
- M:N Interworking Routing
- Call Routing Reliability
- Call via Work
- Shared Line Appearance
- IP Phones
- Room Systems
- Mobile
- Call Flows and Manageability
Lab: Call Flows and Manageability
- Introduction to Cloud Connector Edition
- Planning a PSTN Connectivity via Cloud Connector Edition
- Deploying Cloud Connection Edition
- Call Park Service
- Managing Calls to Unassigned Numbers
- Delegation and Private Lines
- Response Group Services
- Location Information Services and E9-1-1
Lab: Configuring Response Groups
Lab: Configuring Location Information Services and Managing Devices
- Media Stacks
- Traffic Modeling
- Quality of Service
- Software-Defined Networking
- Overview of Call Admission Control
- Implementing Call Admission Control
- Software-Defined Networking
- Call Quality Methodology
- Call Quality Dashboard
- Monitoring Tools
- Usage Reports and Monitoring
- Troubleshooting Call Quality
- Troubleshooting Scenarios
- Troubleshooting Skype for Business Online Voice
- Troubleshooting IP Phones
