10997 Office 365 Administration and Troubleshooting

This 3-day instructor-led course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies.

Overview

This 3-day instructor-led course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Prerequisites

Those who wish to take up for this course should meet the following prerequisites:
  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS)
  • A minimum of one year of experience working with name resolution, including DNS
  • Experience working with certificates, including public key infrastructure (PKI) certificates
  • Experience working with Windows PowerShell
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server of Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required
An understanding of the following concepts as they relate to Office 365:
  • Understanding of Microsoft cloud services
  • Understanding of Office 365 platform

Who Should Attend?

This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills. This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields – typically in the areas of system administration, network administration, and messaging.

Course Outline

  • Overview of Office 365 services
  • Office 365 licensing overview
  • Office 365 tenant configuration
  • Office 365 clients
Lab: Office 365 services overview
  • Managing Office 365 with administrative portals
  • Managing Office 365 with Windows PowerShell
  • Managing administrative access in Office 365
  • Troubleshooting administration in Office 365

Lab: Administering Office 365

  • Directory synchronization and federation overview
  • Azure AD Connect management
  • Managing users and groups
  • Troubleshooting objects and directory synchronization in Office 365
Lab: Administering directory synchronization, users, and groups in Office 365
  • Overview of Exchange Online management
  • Administering Exchange Online recipients
  • Administering client access policies in Exchange Online
  • Troubleshooting Exchange Online
Lab: Administering and troubleshooting Exchange Online
  • Overview of Skype for Business management
  • Administering users and connectivity in Skype for Business Office 365 tenant configuration
  • Troubleshooting Skype for Business
Lab: Administering Skype for Business
  • Overview of SharePoint Online management
  • Administering SharePoint Online site collections
  • Administering external users in SharePoint Online
  • Planning and configuring OneDrive for Business
  • Troubleshooting SharePoint Online
Lab: Configuring and administering SharePoint Online
  • Overview of Office 365 ProPlus
  • Managing user-driven Office 365 ProPlus deployments
  • Troubleshooting Office 365 ProPlus deployments
Lab: Managing Office 365 ProPlus installations
  • Overview of compliance features in Office 365
  • Administering Azure Rights Management in Office 365
  • Administering compliance features in Office 365
  • Configuring and administering email security in Office 365
  • Troubleshooting Office 365 compliance and protection
Lab: Configuring and troubleshooting compliance and security

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