MS-740 Troubleshooting Microsoft Teams

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Course Code:
Open

Duration:
3 Days

Delivery Mode:
Classroom

Start Date:
2024-11-20

End Date:
2024-11-22

Fees:
$1962.00

This course will teach you how to fix problems with Microsoft Teams, including issues with voice, live events, and messaging. You will learn how to set up and solve problems with both the client and services.

Course dates and course fee may be subjected to changes.

Course Outline

Lesson 1: Introduce Troubleshooting Microsoft Teams

Describe Teams
Describe Teams administration
Diagnose common Teams problems
Use a troubleshooting methodology
Perform initial data collection
Develop and implement a plan of action

Lesson 2: Troubleshoot Microsoft Teams Voice Issues

Explore audio and video quality issues
Understand emergency calling issues
Troubleshoot direct routing issues

Lesson 3: Troubleshoot Microsoft Teams Meetings Live Events and Messaging

Troubleshoot meeting creation
Troubleshoot recording issues
Investigate sharing issues
Troubleshoot meeting attendee access
Optimize live events
Troubleshoot messaging issues
Troubleshoot reporting

Lesson 4: Configure and Troubleshoot Microsoft Teams Clients and Services

Install and update Teams client software
Troubleshoot Teams client startup and configuration
Troubleshoot audio and video devices
Troubleshoot Teams desktop client performance issues
Configure and troubleshoot audio conferencing
Troubleshoot voice
Troubleshoot phone system issues

Lesson 5: Troubleshoot Federation Issues

Troubleshoot issues interoperating with Skype for Business
Troubleshoot Teams federation issues

Lesson 6: Troubleshoot Issues Signing into Microsoft Teams

Validate network configuration
Review and configure Conditional Access policies
Troubleshoot account issues
Review sign-in logs
Troubleshoot external and guess access
Manage inactive guest users

Lesson 7: Troubleshoot Apps and Channels

Troubleshoot issues with apps
Troubleshoot issues with public and private channels

Lesson 8: Troubleshoot File Sharing

Troubleshoot file sharing in person-to-person private chat
Troubleshoot file issues for private channels
Troubleshoot file uses for public channels

Course Fee (inclusive of 9% GST)

$1962.00 *Funding not available

Course Prerequisite

Before taking this course, students should have:

Experience in setting up and managing Microsoft Teams
Familiarty with using Windows PowerShell
Practical experience with performance tuning and service monitoring

Important Notes
To be updated

Who Should Attend?
This course is designed for current or aspiring support engineers who work with customers and other stakeholders to understand Microsoft Teams issues. It is also for those who interact with administrators and peers working with related technologies to troubleshoot and resolve problems.

Why ITEL?

Diverse Range of IT Courses

We offer a diverse range of IT courses tailored to student needs. Our curriculum covers foundational to advanced topics, ensuring comprehensive learning. We stay updated with industry trends to deliver relevant courses.
Skilled & Experienced Instructors

We are proud to have a team of highly skilled and experienced instructors. Our instructors are industry professionals with in-depth knowledge and expertise across various IT domains.
Practical & Hands-on Exercises

Our courses feature hands-on exercises, projects, and simulations to build practical skills. Students gain confidence by applying knowledge to real-world scenarios.

ITEL Learning Systems (S) Pte Ltd.
UEN/CPE Registration No.: 200106514H
Validity Period: 24 Apr 2024 to 23 Apr 2026

Course Outline

Why ITEL?

Diverse Range of IT Courses

Skilled & Experienced Instructors

Practical & Hands-on Exercises

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