MS-220 Troubleshoot Microsoft Exchange Online
Course Code:
MS-220
Duration:
3 Days
Delivery Mode:
Instructor-led training (ILT)/Online Learning (OLL)
Start Date:
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End Date:
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Fees:
$1,962.00

This course will teach you how to solve various issues that can happen in organizations when using Microsoft Exchange Online. You will learn to fix problems related to mail flow, compliance, recipient management, and cloud/on-premises hybrid configurations.

Course Outline

Lesson 1: Troubleshoot problems with mail flow
  • Identify and troubleshoot message delivery issues.
  • Determine why Exchange Online is routing messages incorrectly.
  • Identify wrongly configured mail records in DNS.
  • Troubleshoot issues with SMTP mail transfer.
Lesson 2: Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
  • Diagnose problems caused by misconfigured or corrupted inbox rules.
  • Decide why message attachments are preventing message delivery.
  • Analyze why Exchange Online Protection has taken action on a message.
  • Identify poorly configured spam filter policies.
Lesson 3: Troubleshoot compliance and retention issues
  • Determine why eDiscovery doesn’t return the items you intended.
  • Diagnose which in-place and eDiscovery holds apply to a specific item.
  • Delete and purge items throughout an Exchange Online organization.
  • Determine why items are not retained as intended.
  • Troubleshoot Messaging Records management.
Lesson 4: Troubleshoot encryption, auditing, and journaling
  • Find out why Exchange Online can’t encrypt or decrypt messages as intended.
  • Ensure that sensitive actions on items and mailboxes create a secure audit log.
  • Discover why items are not reaching the Exchange Online journal.
Lesson 5: Troubleshoot desktop Outlook clients
  • Ensure Outlook clients can connect to Exchange Online.
  • Diagnose Outlook client authentication issues.
  • Resolve problems with calendaring, resource booking, and delegation.
Lesson 6: Troubleshoot issues with mobile devices
  • Resolve any issues that mobile devices have when connecting to Exchange Online.
  • Diagnose problems with ActiveSync devices.
Lesson 7: Troubleshoot Exchange Online configuration issues
  • Diagnose problems that arise when provisioning recipients and other objects.
  • Resolve issues that affect mailboxes, distribution lists, and other recipients.
  • Ensure that address lists include all the intended recipients and only the intended recipients.
  • Fix common problems that affect your entire organization.
  • Ensure that users can access public folders without problems.
Lesson 8: Troubleshoot hybrid and migration issues
  • Enable mail to flow between Exchange Online and Exchange Server recipients correctly.
  • Fix issues with free/busy information, public folders, and recipient synchronization in hybrid deployments.
  • Troubleshoot issues that arise during a migration.

Course Fee (inclusive of 9% GST)

$1,962.00 *Funding not available
Course Prerequisite
Before taking this course, students should have:
  • Experience using PowerShell and the Exchange PowerShell module.
  • Extensive experience in deploying, managing, and troubleshooting Exchange environments.
Important Notes
None.
Who Should Attend?
This course is designed for current or future support engineers who assist customers and other key individuals in addressing Microsoft Exchange Online issues. Participants will also collaborate with administrators and colleagues working with related technologies to identify and fix problems.

Why ITEL?

  • Diverse Range of IT Courses

    We offer a diverse range of IT courses tailored to student needs. Our curriculum covers foundational to advanced topics, ensuring comprehensive learning. We stay updated with industry trends to deliver relevant courses.

  • Skilled & Experienced Instructors

    We are proud to have a team of highly skilled and experienced instructors. Our instructors are industry professionals with in-depth knowledge and expertise across various IT domains.

  • Practical & Hands-on Exercises

    Our courses feature hands-on exercises, projects, and simulations to build practical skills. Students gain confidence by applying knowledge to real-world scenarios.

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