ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Course Code:
No Course Code
Duration:
3 Days
Delivery Mode:
Instructor-led Training (ILT)
Start Date:
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End Date:
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Fees:
$3,106.50

This unique and central course covers requirements in both the ITIL® Managing Professional and ITIL® Strategic Leader designations. As such, this course is a must-have in any ITIL® 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. The associated certification exam voucher is included with this course.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Course Outline

Lesson 1: Understand the Key Concepts of Direct, Plan & Improve

  • Overview of the key ITIL 4 terminology
Lesson 2: Scope of What is to be Directed and or Planned

  • Know how to cascade goals and requirements
  • Know how to define effective policies, controls and guidelines
  • Know how to place decision-making authority at the correct level
Lesson 3: Governance, Risk and Control (GRC) in DPI

  • Understand the role of risk and risk management in DPI
  • Understand how governance impacts DPI
  • Know how to ensure that controls are sufficient, but not excessive
Lesson 4: Continual Improvement for All Types of Improvements

  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
  • Know how to identify assessment objectives, outputs, requirements and criteria
  • Know how to select an appropriate assessment method for a particular situation
  • Know how to define and prioritize desired outcomes of an improvement (the ‘continual improvement’ practice)
Lesson 5: Communication and Organizational Change Management (OCM)

  • Understand the nature, scope and potential benefits of organizational change management
  • Identify and manage different types of stakeholders
  • Effectively communicate with and influence others
  • Establish effective feedback channels
  • Know how to establish effective interfaces across the value chain
Lesson 6: Measurement and Reporting

  • Know how to define indicators and metrics to support objectives
Lesson 7: How to Direct, Plan and Improve Value Streams and Practices

  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
  • Addressing the 4 dimensions
  • Applying the guiding principles
  • Value stream mapping
  • Optimization of workflow
  • Elimination of waste
  • Ensuring & utilizing feedback

Course Fee (inclusive of 9% GST)

$3,106.50 *Funding not available
Course Prerequisite
ITIL® 4 Foundation Delegates attending this course must have successfully achieved the ITIL® 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
Important Notes
None.
Who Should Attend?
Delegates attending this course must have successfully achieved the ITIL® 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL® 4 DPI Qualification would most likely suit the following delegates:
  • Individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL® qualification holders wishing to develop their knowledge
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals, or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Why ITEL?

  • Diverse Range of IT Courses

    We offer a diverse range of IT courses tailored to student needs. Our curriculum covers foundational to advanced topics, ensuring comprehensive learning. We stay updated with industry trends to deliver relevant courses.

  • Skilled & Experienced Instructors

    We are proud to have a team of highly skilled and experienced instructors. Our instructors are industry professionals with in-depth knowledge and expertise across various IT domains.

  • Practical & Hands-on Exercises

    Our courses feature hands-on exercises, projects, and simulations to build practical skills. Students gain confidence by applying knowledge to real-world scenarios.

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