This course begins your journey toward the ITIL®4 Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. The associated certification exam voucher is included with this course.
Exam Fee (Without GST)
Optional: ITIL®4 Foundation Exam $950
Course Oultine
Lesson 1: Plan and Build Service Value Streams
Lesson 2: ITIL Practices Contributing To The Creation Delivery And Support Of Services
Lesson 3: How to Create Delivery and Support Services