ITIL 4 Specialist: High Velocity IT - ITEL
ITIL 4 Specialist: High Velocity IT
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Duration:
3 Days
Delivery Mode:
Instructor-led Training (ILT)
Start Date:
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End Date:
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Fees:
$3,106.50

This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. You should be familiar with traditional IT service management concepts, and now want to be able to discuss digital with more confidence, to develop practical
competences, and to be valued contributor in the digital domain.

Course Outline

Lesson 1: The Nature of High-Velocity In A Digital World
  • Overview of the key ITIL 4 high-velocity terminology
  • Understand when the transformation to high velocity IT is desirable and feasible
  • Understand the five objectives associated with digital products
Lesson 2: ITIL Operating Model –Digital Product Lifecycle
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle
Lesson 3: Fundamental Concepts For Delivering HVIT
  • Understand the following concepts:
    • Ethics
    • Safety culture
    • Toyota Kata
    • Lean / Agile / Resilient / Continuous
    • Service-dominant logic
    • Design thinking
    • Complexity thinking
  • Use the principles, models and concepts to contribute to:
    • Help get customers’ jobs done
    • Trust and be trusted
    • Commit to performance
    • Deal with uncertainty
    • Improve by being inquisitive
Lesson 4: Achieving Value With Digital Products
  • Know how the service provider ensures valuable investments are achieved
  • Know how to use the following practices to contribute to achieving valuable investments
  • Know how the service provider ensures fast deployment is achieved
  • Know how to use practices to contribute to achieving fast deployment
  • Software development and management
  • Know how the serviceprovider ensures resilient operations are achieved
  • Know how to use the following practices to contribute to achieving resilient operations
  • Know how the service provider ensures co-created value is achieved
  • Know how to use practices to contribute to achieving co-created value with the service consumer
  • Know how the service provider ensures assured conformance is achieved
  • Know how to use practices to contribute to achieving assured conformance

Course Fee (inclusive of 9% GST)

$3,106.50 *Funding not available
Course Prerequisite
ITIL® 4 Foundation Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
Important Notes
None.
Who Should Attend?
This course is for anyone involved in digital transformation or those moving towards Lean, Agile, or DevOps methods of working.

Why ITEL?

  • Diverse Range of IT Courses

    We offer a diverse range of IT courses tailored to student needs. Our curriculum covers foundational to advanced topics, ensuring comprehensive learning. We stay updated with industry trends to deliver relevant courses.

  • Skilled & Experienced Instructors

    We are proud to have a team of highly skilled and experienced instructors. Our instructors are industry professionals with in-depth knowledge and expertise across various IT domains.

  • Practical & Hands-on Exercises

    Our courses feature hands-on exercises, projects, and simulations to build practical skills. Students gain confidence by applying knowledge to real-world scenarios.

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