The ITIL® 4 Leader: Digital and IT Strategy (DITS) course equips learners with a thorough understanding of how to develop and execute digital and IT strategies. With a focus on the DITS module of ITIL® 4, the course covers key concepts, principles, and methods for creating strategies that align with business goals. Participants will explore how to take a comprehensive approach to digital and IT strategy, including analyzing markets, engaging stakeholders, and co-creating value. They will also learn about the governance and management of these strategies, along with the principles and practices of organizational change management.
Course dates and course fee may be subjected to changes.
Course Outline
Lesson 1: Introduction
- IT Service Management in the Modern World
- About ITIL® 4
- Structure of ITIL® 4
Lesson 2: Key Concepts of Service Management
- What is Service Management?
- Value and Value Co-Creation
- Organisations
- Service Providers
- Service Consumers
- Stakeholders
- Products and Services
- Service Offerings
- Service Relationships
- Value: Outcomes, Costs, and Risks
- Utility and Warranty
Lesson 3: Four Dimensions of Service Management
- Introduction
- Four Dimensions Model
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors
Lesson 4: ITIL® Service Value System
- Service Value System (SVS)
- Silos
Lesson 5: ITIL® Guiding Principles
- Guiding principles
- Seven Guiding Principles
- Focus on value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and work holistically
- Keep It Simple and Practical
- Optimise and Automate
- Interaction Between Principles
Lesson 6: Service Value Chain
- Value Chain Activities
- Plan
- Improve
- Engage
- Design and Transition
- Obtain or Build
- Deliver and Support
Lesson 7: Management Practices
- Introduction to Management Practices
- ITSM and High-Velocity Service Management
- General Management Practices
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
Lesson 8: Service Management Practices
- Change Control
- Incident Management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Desk
- Service Level Management
- Service Request Management
Lesson 9: Technical Management Practices
- Deployment Management
