To thrive in the digital era, organizations must focus on their customers and their experiences. The increasing reliance on technology requires effective management of supplier ecosystems. The Service Integration and Management (SIAM™) model addresses the complexities of managing multiple suppliers, integrating them seamlessly to provide a single business-facing IT-organization. As a result of this increased importance of SIAM, ISO/IEC published part 14 of ISO/IEC 20000: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1. This is not exam literature.
The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. The certification covers themes such as: the process of assigning the different roles and responsibilities, onboarding organizations into the SIAM ecosystem, and offboarding incumbent providers. It also includes the operation of a SIAM ecosystem and its continuous improvement. A candidate who successfully completes the EXIN SIAM™ Professional certification can analyze, plan, build and inspect a multi-service provider environment.
Original Course Fee : S$1,815
*Launch Offer valid till 31 August 2025
Examination Details
Examination type: Multiple-choice questions
Number of questions: 40
Pass mark: 65% (26/40 questions)
Open book: No
Notes: No
Electronic equipment/aides permitted: No
Exam duration: 90 minutes
Exam Fee : $500
Course Outline
Lesson 1: Discovery & Strategy
- Elements of a SIAM governance framework
- Analysis of the current situation
- Key elements of a SIAM strategy
Lesson 2: Plan & Build
- Design a detailed SIAM model
- Plan a SIAM implementation
Lesson 3: Implement
- Different scenarios supporting a SIAM implementation
- Ongoing organizational change management (OCM)
Lesson 4: Run and Improve
- Operate, assure and improve a SIAM ecosystem
Lesson 5: SIAM practices across the stages
- Application of SIAM practices
