In this course, participants will weigh pros and cons of cloud computing to make effective decisions and meet IT challenges.
Key concepts and terminology within cloud-based technologies:
- Processes involved in the evolving data center in the private cloud
- How to manage systems that have already adopted some type of cloud infrastructure
- Business and operational aspects of running a cloud
- A basic knowledge of Iaas, SaaS, PaaS, and DRaas
- Impacts of IT Service Management
Objective
Upon the completion of the course, the learner would be able to:
- Support customers to solve common cloud technical issues by using cloud technology standard guidelines.
- Demonstrate various aspects of Cloud Technology by showcasing the range of technical products and service solutions required by the customer.
- Document customer’s cloud technical requirements complete with the financial expenditures.
- Shortlist potential Cloud-related products and service solutions to meet customer needs.
- Communicate effectively the technical aspects, usage, and functions of cloud operations to customers.
- Support sale of cloud services based on the Service Level Agreement and Cloud Governance.
Course Outline
Lesson 1: Introduction to Cloud Computing
- Overview of Cloud Computing
- Evolution of the Cloud
- Specialized Cloud Services
Lesson 2: Business Value of Cloud Computing
- Business Need for Cloud Computing
- Cloud Scalability
- Cloud Security
- Impact of Cloud Computing on Business
Lesson 3: Technical Perspectives of Cloud Computing
- The Cloud Deployment Models
- Network Requirements for Cloud Deployment
- Automation and Self-Service in CloudComputing
- Federated Cloud Services Standardization
Lesson 4: Technical Challenges of Cloud Computing
- Cloud Storage
- Application Performance
- Data Integration
- Security Risks and Mitigation
- Application Architecture and the Development Process
Lesson 5: Steps to Successful Adoption of Cloud Services
- Steps to Adopting Cloud Services
- Organizational Capability to Adopt Cloud Services
- Cloud Vendor Roles and Capabilities
- Migrating Applications to the Cloud
Lesson 6: ITIL and Cloud Computing
- Overview of ITIL
- Planning Service Strategy
- Designing Cloud Service
- Transitioning to Live Environment
- Running a Cloud Service Operation
- Continual Service Improvement with Cloud
Lesson 7: Identifying Risks and Consequences
- Organizational Risks
- Technical Risks
- Legal Risks
- Cost Evaluation for Cloud Computing
- Identify Maintenance Aspects of Strategic Flexibility
