In this course, you will learn how to plan, design, configure, maintain, and troubleshoot
an integrated communications solution at an organization using Microsoft Teams. The
course will cover Teams Phone with Calling Plans, Direct Routing, Operator Connect,
and Teams Phone Mobile, in addition to Teams devices, audio/video conferencing, and
voice migration. Students will learn troubleshooting methodologies and how to resolve
common telephony and voice problems.
Course Outline
Lesson 1: Plan for Teams Phone
- Plan for Teams Phone PSTN connectivity
- Determine license requirements
- Plan for Teams Phone devices
- Plan and design Teams Phone features
- Plan for voicemail
Lesson 2: Plan and optimize network performance for Teams Phone
- Understand Teams network requirements
- Design network for media optimization
- Design and implement QoS
Lesson 3: Migrate voice services from Skype for Business Server to Teams
- Understand how Skype and Teams interact
- Plan Teams Hybrid Configuration
- Implement Team Hybrid Configuration
- Migrate to Teams Phone
- Migrate Skype for Business IP phones
- Migrate Skype for Business Meeting Room devices
Lesson 4: Configure Teams Phone
- Configure emergency calling for Teams Calling Plans
- Manage and configure Microsoft PSTN numbers
- Configure Operator Connect and Teams Phone Mobile
- Configure Teams Phone policies
- Configure Audio Conferencing
Lesson 5: Configure auto attendants and call queues
- Design call flows for auto attendants and call queues
- Configure auto attendants and call queues
- Deploy a channel-based call queue
- Configure resource accounts
- Configure Microsoft 365 groups for voicemail
- Intepret call queue conference modes
- Intepret call queue routing methods
- Configure holidays for auto attendants and call queues
- Configure custom music on hold
Lesson 6: Configure and deploy Direct Routing
- Design Direct Routing call flows
- Implement SIP trunking with Direct Routing
- Configure Emergency Calling for Direct Routing
- Extend Teams Direct Routing infrastructure
- Deploy and maintain a survivable branch appliance
Lesson 7: Extend Teams Phone with additional services
- Understand how Teams interacts with additional services
- Configure compliance recording in Teams
- Configure and integrate a certified contact center in Teams
- Design and deploy voice bots in Teams
Lesson 8: Configure and manage voice users
- Enable users for Teams Phone
- Enable users for Direct Routing with Teams Phone
- Enable additional calling features for Teams Phone
Lesson 9: Configure, deploy, and manage Teams devices
- Manage Microsoft Teams Phones
- Manage Microsoft Teams Room Systems
- Manage Microsoft Teams displays
- Remote provisioning and sign in for Teams Phones
- Update Microsoft Teams devices remotely
- Manage Microsoft Teams device tags
Lesson 10: Monitor and troubleshoot Teams Phone
- Diagnose and troubleshoot phone number assignment
- Diagnose and troubleshoot Teams client issues
- Diagnose and troubleshoot call failure and call quality issues
- Report on and troubleshoot Teams calls with Call Quality Dashboard
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices
